General
What is Smartuble?
Smartuble is a direct-to-consumer (D2C) brand offering innovative, practical products designed to simplify your everyday life.
Are your products original and high quality?
Yes! We source and test every product to ensure it meets our quality standards before offering it to customers.
Do you offer customer support?
Absolutely. Our support team is available Monday to Saturday, 10am–6pm IST via email or phone.
Shipping and Delivery
How long does shipping take?
Standard delivery within India usually takes 3–7 business days depending on your location.
Do you provide tracking information?
Yes. Once your order is shipped, you’ll receive an email with a tracking link.
Which courier services do you use?
We partner with reliable logistics providers like Delhivery, Bluedart, and Shiprocket for fast and safe deliveries.
Payment
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and Cash on Delivery (COD) on eligible orders.
Do you offer Cash on Delivery (COD)?
Yes, COD is available for most orders across India. We may call to confirm high-value or suspicious COD orders.
Is my payment information secure?
Yes, we use secure payment gateways and encrypted connections to keep your details safe.
Returns and Refund
What is your return policy?
You can return unused, undamaged products within 5 days of delivery. Items must be in original packaging.
When will I receive my refund?
Once we receive and inspect the returned product, refunds are processed within 5–7 business days to the original payment method.
Are all products eligible for return?
No. Used items, items without original packaging, or returns after 5 days are not eligible and without any unboxing 360 degree video.